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FAQ/Terms and Conditions

What organizations does Charnstrom belong to?
The Better Business Bureau
MSMA - Mail Systems Managers Association
MMA - Minnesota Mailers Association
PCC - Postal Customer Council
NACUMS - National Association of College and University Mail Services
IFMA - International Facilities Managers Association

What terms of payment does Charnstrom offer?
Charnstrom accepts most major credit cards: Visa, Master Card, and American Express. Net 30 day billing terms are available upon credit approval.

When does my credit card get charged?
Charnstrom charges your credit card on the day your order is shipped.

How are the shipping charges calculated?
Shipping is calculated automatically at the end of the check out process. Shipping charges are only for the lower 48 states. If shipping charges do not show a customer service person will email you. Some products need to be calculated manually for accuracy.

Can the Products be assembled?
Yes, all of Charnstrom’s products are easy to assemble and come with instructions but if you need them assembled Charnstrom charges a minimal fee of $65.00 per mail cart and $95.00 per table. Charnstrom’s steel sorters are welded construction and only need the adjustable shelves slid into place.

Inside delivery service / special handling?
Charnstrom can arrange an “inside delivery” with any of our carriers. Other special handling services available: residential delivery, 24 hour notification and lift gate service. There is an extra charge from the trucking companies for any of these services.

Does Charnstrom ship to APO / FPO addresses?
Yes, Charnstrom ships to APOs and FPOs. Some models are too large to be shipped via USPS. Please call for more information.

What is the Charnstrom cancellation and return policy?
If the customer cancels before the item is shipped, usually less than 48 hours, there is no fee. If the item has been shipped the customer is responsible for any shipping charges. Return policy is: The customer is responsible for a 15% restocking fee plus all shipping charges. Please contact customer service for a return authorization number before you send any products back.

Does Charnstrom customize their furniture?
Yes, Charnstrom feels that the modular design and large selection of their furniture satisfies almost of their customers but if you don’t see what you need please call for our ideas.

Does Charnstrom have a GSA, General Service Administration, contract?
Yes, Charnstrom hold 2 Government contracts for their furniture. A special GSA section is located at the top of Charnstrom’s web site.